Frequently Asked Questions
Find answers to common inquiries regarding orders, shipping, and our collections.
What is the return policy for Proenza Schouler purchases?
We accept returns on full-price items within 14 days of delivery. Items must be in their original condition, unworn, and with all designer tags attached. Final sale items are not eligible for return or exchange.
Do you offer international shipping?
Yes, we ship to over 100 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your location and selected service level.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to the carrier's website to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options such as PayPal, Apple Pay, and Klarna for installment-based payments.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. As our collections often feature unique tailoring, we recommend referring to these charts or contacting our personal stylists for fit advice.
Are your leather goods covered by a warranty?
We take pride in our craftsmanship. All Proenza Schouler handbags and leather accessories are covered against manufacturing defects for one year from the date of purchase with valid proof of sale.